SHIPPING
Our customer service is currently very busy and is doing its best to respond to you as quickly as possible. In order to help our team deal efficiently with your request, we advise you to not send us multiple messages. Thank you for your understanding and patience during this period.
Free Shipping on all orders over 100€ for FRANCE, over 150€ for EUROPE*
If you would like your order to be shipped to the Canary Islands or Portugal, please contact us at the following e-mail address: shopify@hoff.fr
Delivery Cost
| FRANCE | EUROPE* | UK | |
| Order from 0€ to 99,99€ | 7,95€ | 12€ | 50€ |
|
Order from 100€
|
FREE | 12€ | 50€ |
| Order from 150€ | FREE | FREE | 50€ |
| Order from 250€ | FREE | FREE | 50€ |
*Greece : 30€ / Canary Islands : 70€, Free from 300€
Please note that we ship your order on working days only (Mon – Fri excluding bank holidays).
RETURNS
You have the right to change your mind.
If you want to return all or part of your order, you have a period of 60 days from the date of receipt to do so.
The item(s) you want to return or exchange must have been purchased on the website www.venon-surfboards.com and delivered.
To receive a refund, the article must be returned in a re-sellable state and in its original packaging with all instructions for use, accessories and its original barcodes and labels. In the case of an item which is damaged, worn or returned without its associated packaging, VENON Surfboards reserves the right to refuse the return of your order.
In the case of a defective or non conform item, please contact our customer service team before sending the item back, otherwise, the return shipping costs will not be covered.